Jamie Kwok
70 Maxome Ave
North York, Ont.
Canada M2M 3K1
District Manager
Second Cup Inc
200 Front Street East
Toronto, Ontario
M1M 3K7
November 29, 2017
Dear Madam,
I have always enjoyed a cup of Latte at the Second Cup in the past and every morning, a Second Cup coffee is my wake up call before going to work. [something positive]
Everything has changed on Sunday March 12 at the 65 Front Street East location. On our way to see David Copperfield, my friends and I decided to go and enjoy a cup of Chillatte on a warm Sunday afternoon. The lineup at that location was incredible: more than 12 customers waited for their drinks and only one fellow was busy preparing all the coffee, latte, tea and specialty drinks. The cashier also ran out of change and many unsatisfied customers left the café with plenty of complains. [describe the event, disappointment]
After waiting for 20 minutes, we were told that the $5 Chillatte was not available and we needed to have something else. My friends and I were forced to have something we didn't want and we were annoyed. The new drinks were more exciting! I have never had cold drinks were not cold and the hot drinks were lukewarm! Mrs. Douglas, maybe you can tell me why your store charged $5 per drink for a substandard cup of latte? [ask question] For that Sunday afternoon, the coffee at McDonald's was better than what we had at the Second Cup [compare]. [elaborate on the disappointing event]
If the store ran out of certain drink, why did the cashier took our money without knowing what was available at the counter? During that 20-minute waiting period, we could have a cup of Vendi Cappuccino at Starbucks, a dozen donuts at Tim Horton's or a café Mocha at Timothy. [tell them what to do, and compare – don’t have to give you your business]
The customer service is poor at the Second Cup location on 65 Front Street East. They need more staff on weekends since there are plenty of visitors in the downtown area. We will not get coffee from that store again and we certainly hope the headquarter at Second Cup can communicate our concerns to the storeowner of that café. [advice and suggestions]
Sincerely
I have always enjoyed a cup of Latte at the Second Cup in the past and every morning, a Second Cup coffee is my wake up call before going to work. [something positive]
Everything has changed on Sunday March 12 at the 65 Front Street East location. On our way to see David Copperfield, my friends and I decided to go and enjoy a cup of Chillatte on a warm Sunday afternoon. The lineup at that location was incredible: more than 12 customers waited for their drinks and only one fellow was busy preparing all the coffee, latte, tea and specialty drinks. The cashier also ran out of change and many unsatisfied customers left the café with plenty of complains. [describe the event, disappointment]
After waiting for 20 minutes, we were told that the $5 Chillatte was not available and we needed to have something else. My friends and I were forced to have something we didn't want and we were annoyed. The new drinks were more exciting! I have never had cold drinks were not cold and the hot drinks were lukewarm! Mrs. Douglas, maybe you can tell me why your store charged $5 per drink for a substandard cup of latte? [ask question] For that Sunday afternoon, the coffee at McDonald's was better than what we had at the Second Cup [compare]. [elaborate on the disappointing event]
If the store ran out of certain drink, why did the cashier took our money without knowing what was available at the counter? During that 20-minute waiting period, we could have a cup of Vendi Cappuccino at Starbucks, a dozen donuts at Tim Horton's or a café Mocha at Timothy. [tell them what to do, and compare – don’t have to give you your business]
The customer service is poor at the Second Cup location on 65 Front Street East. They need more staff on weekends since there are plenty of visitors in the downtown area. We will not get coffee from that store again and we certainly hope the headquarter at Second Cup can communicate our concerns to the storeowner of that café. [advice and suggestions]
Sincerely
- rude sales person
- problem with food or drink
- overcharged items
-
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